Privacy Policy

Aura Leman operates this shop and this website, including all associated information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the "Services"). Aura Leman is built on Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or disclose personal data when you visit the website, use it, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our general terms and conditions and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and consent to the collection, use, and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term "personal data," we refer to information that identifies you or another person or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized to the extent that identification or attribution to you is no longer possible. Depending on how you interact with the Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

Contact Details including name, postal address, billing address, shipping address, phone number, and email address.

Financial Data including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

Account Information including username, password, security questions, configurations, and settings.

Transaction Information including items you view, add to cart, add to wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

Communications with Us including information you provide when communicating with us, for example, when you send an inquiry to customer support.

Device Information including information about device, browser, or network connection, IP address, and other unique identifiers.

Usage Information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data through the following sources:

Directly from You: We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data to us.

Automatically via the Services: We collect data, among other things, from your device or when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.

From our Service Providers: We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.

From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

Provision, Customization, and Improvement of the Services. We use your personal data to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, executing your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise administering your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better customize and improve the Services.

Marketing and Advertising. We use your personal data for marketing and advertising purposes, for example, to send marketing and advertising communications via email, SMS, or mail, and to display online advertising for products or services for the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activities in relation to the Services.

Security and Fraud Prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account login credentials. We strongly recommend that you do not share your username, password, or other access credentials with others.

Communication with You. We use your personal data to provide you with customer support and effective services, respond promptly to your inquiries, and maintain our business relationship with you.

Legal Reasons. We use your personal data to comply with applicable law or respond to lawful legal proceedings, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce the terms and policies.

How do we disclose personal data?

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, this includes providers and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• We share personal data with business and marketing partners who provide marketing services for you and display advertising to you. For example, we use Shopify to support personalized advertising with services from third parties based on your online activities across various retailers and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you in order to display targeted advertising and marketing based on your online activities across various retailers and websites.

• When you request or otherwise consent to the disclosure of certain information to third parties, for example to deliver products to you, or when you use social media widgets or login integrations.

• We share personal data with our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, whereby Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services will be shared with Shopify as well as third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, to protect, expand, and improve our business, we use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our shop, other merchants, and Shopify. Under these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights with respect to your personal data listed here via the link to the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies as well as their other terms and conditions. We do not warrant and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information contained on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without restriction as to its use by us or any third party. Our inclusion of such links does not imply that we endorse the content of such platforms or their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not yet reached the age of majority in your country. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request deletion of this data. As of the effective date of this Privacy Policy, we are not aware that we "disclose" or "sell" (as defined by applicable law) personal data of persons under 16 years of age.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." In addition, information you send to us may also be at risk during transmission. We recommend that you do not use unsecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute, may apply only under certain circumstances, and in certain cases we may decline your request to the extent permitted by law.

Right of Access/Information: You may have the right to request access to the personal data we hold about you.

Right to Deletion: You may have the right to request that we delete the personal data we hold about you.

Right to Rectification: You may have the right to request that we rectify inaccurate personal data we hold about you.

Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions.

Manage Communication Preferences: We may send you marketing emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, such as about your account or orders you have placed.

If you are resident in the United Kingdom or the European Economic Area, in addition to the above rights and subject to exceptions and limitations under local law, you may exercise the following rights:

Right to Object and Right to Restriction of Processing: You may have the right to request that we stop or restrict the processing of personal data for certain purposes.

Withdrawal of Consent: To the extent that we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise these rights as indicated in the Services or by contacting us using the contact details provided below. More information on how Shopify uses your personal data and what rights you have, including rights regarding data processed by Shopify, can be found at https://privacy.shopify.com/en.

Exercising these rights will not disadvantage you in any way. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may appoint an authorized agent to make requests to exercise your rights on your behalf. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on your place of residence, you have the right to appeal our decision by contacting us at the contact details below or by filing a complaint with the competent data protection authority. For the European Economic Area, a list of competent data protection supervisory authorities is available. If you wish to access it, you may do so here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the competent UK authority, unless the data transfer is to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date accordingly, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us. 

Email Address: info@auraleman.com

Customer Service Hours:

Monday to Friday: 09:00 – 17:00
We strive to respond within 1 business day.