Terms of service

Article 1 – Definitions

In these General Terms and Conditions, the following definitions apply:

Cooling-off Period: the period within which the consumer can exercise their right of withdrawal.

Consumer: the natural person who is not acting in the course of a commercial or professional activity and who enters into a distance contract with the entrepreneur.

Day: calendar day.

Continuing Performance Contract: a distance contract concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over a specific period.

Durable Medium: any medium that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future retrieval and unchanged reproduction.

Right of Withdrawal: the consumer's ability to withdraw from the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

Distance Contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance selling of products and/or services, whereby up to and including the conclusion of the contract, exclusively one or more means of distance communication are used.

Means of Distance Communication: means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company Name: ZHANGFULFILL LIMITED
Trading Name: Aura Leman
Registration Number: 80010285
Representative: Wang Songzhang
Email Address: info@auraleman.com
Registered Company Address:
UNIT A56 29/F LEGEND TOWER 7 SHING YIP ST KWUN TONG HONG KONG
Warehouse and Returns Center:
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, China 518109

Article 3 – Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract that the General Terms and Conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge as quickly as possible upon request.

If the distance contract is concluded electronically, the text of these General Terms and Conditions – notwithstanding the previous paragraph and before the contract is concluded – will be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the contract is concluded where the General Terms and Conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise upon request.

If, in addition to these General Terms and Conditions, specific product or service conditions also apply, paragraphs two and three shall apply accordingly. In the event of conflicting terms, the consumer may always rely on the provision most favorable to them.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or declared void, the contract and these terms shall otherwise remain valid. The relevant provision shall then be promptly replaced by mutual agreement with a provision that approximates the purpose of the original provision as closely as possible.

Situations not regulated in these General Terms and Conditions shall be assessed "in the spirit" of these General Terms and Conditions.

Uncertainties regarding the interpretation or content of one or more provisions of these terms shall also be interpreted "in the spirit" of these General Terms and Conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change or adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to assess the offer properly. If the entrepreneur uses images, they represent a truthful depiction of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are without obligation and cannot give rise to any claim for damages or termination of the contract.

Images of products are a truthful representation of the offered products. However, the entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This includes in particular:

  • the price, excluding customs clearance fees and import VAT. These additional costs are borne at the customer's expense and risk. Upon import, the postal or courier service uses the special scheme for postal and courier services. This scheme applies when goods are imported into the destination country within the EU. The postal or courier service collects the VAT (together with clearance fees, if applicable) from the recipient of the goods;

  • any shipping costs;

  • the manner in which the contract is concluded and what actions are required for this;

  • whether the right of withdrawal applies or not;

  • the method of payment, delivery, and execution of the contract;

  • the period for accepting the offer or the period within which the entrepreneur guarantees the price;

  • the amount of costs for distance communication, if these are charged on a basis other than the regular basic rate;

  • whether the contract will be archived after its conclusion and how the consumer can access it;

  • how the consumer can review and, if necessary, correct the data they have provided before concluding the contract;

  • the possible other languages in which the contract can be concluded besides German;

  • the codes of conduct to which the entrepreneur has subscribed and how the consumer can view them electronically;

  • the minimum duration of the distance contract in the case of a continuing performance contract.

  • Optional: available sizes, colors, and material types.

Article 5 – The Contract

Subject to the provisions in paragraph 4, the contract is concluded when the consumer accepts the offer and fulfills the specified conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically receipt of the acceptance. As long as the receipt of this acceptance has not been confirmed, the consumer may terminate the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transmission and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within the legal framework, verify whether the consumer can meet their payment obligations and take into account all facts and factors that are important for a responsible conclusion of a distance contract. If, based on this verification, the entrepreneur has good reasons not to conclude the contract, they are entitled to refuse an order or request with reasons or to impose special conditions for execution.

The entrepreneur will provide the consumer with the following information in writing or on a durable medium along with the product or service:

  • the business address where the consumer can file complaints;

  • the conditions and manner of exercising the right of withdrawal or a clear statement regarding its exclusion;

  • information about guarantees and existing after-sales service;

  • the data mentioned in Article 4, paragraph 3;

  • the conditions for terminating the contract if it lasts longer than one year or was concluded for an indefinite period.

For continuing performance contracts, this obligation applies only to the first delivery.

Every contract is concluded under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to withdraw from the contract within 30 days without giving any reason. This cooling-off period begins on the day after receipt of the product by the consumer or a representative designated by the consumer.

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product.

If the consumer exercises their right of withdrawal, they will return the product with all accessories and – as far as possible – in its original condition and original packaging to the entrepreneur, in accordance with the clear instructions provided by the entrepreneur.

If the consumer wishes to exercise the right of withdrawal, they must inform the entrepreneur within 30 days of receiving the goods, for example by email. Thereafter, the product must be returned within 14 days. The consumer must be able to prove timely dispatch, for example by means of a shipping confirmation.

If the consumer has neither declared the withdrawal nor returned the product after these periods have expired, the purchase is considered final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, they bear the cost of return shipping.

If the consumer has already made a payment, the entrepreneur will refund this amount as soon as possible, usually within 10 business days after receipt of the returned goods.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for products as described in the following paragraphs, provided this is clearly stated in the offer.

The exclusion applies in particular to:

  • Products manufactured according to the consumer's specifications

  • Products that are clearly personal in nature

  • Products that by their nature cannot be returned

  • Products that perish or age quickly

  • Products whose price is subject to fluctuations in the financial market

  • Individual newspapers or magazines

  • Audio and video recordings or software whose seal has been opened

  • Hygiene products whose seal has been opened

The exclusion may also apply to services:

  • relating to accommodation, transport, restaurant services, or leisure activities on a specific date or period

  • where performance has begun with the consumer's express consent before the expiry of the cooling-off period

Article 9 – The Price

During the validity period stated in the offer, prices will not be increased, except for changes in VAT rates.

Notwithstanding the foregoing, the entrepreneur may offer products or services with variable prices if these are subject to fluctuations in the financial market over which the entrepreneur has no influence.

Price increases within 3 months after the conclusion of the contract are only permitted if they are based on legal regulations.

Price increases after 3 months are only permitted if:

  • they are based on legal regulations, or

  • the consumer is entitled to terminate the contract.

The prices stated on the product pages are final prices. Since delivery is made from a non-EU country (China), we ship all orders as DDP (Delivered Duty Paid). We bear all applicable import VAT and customs duties. The buyer incurs no additional costs upon delivery by the postal or courier service.

All prices are subject to printing and typographical errors. No liability is accepted for their consequences.

Article 10 – Conformity and Warranty

The entrepreneur warrants that the products and/or services comply with the contract, the specifications stated in the offer, and the legal requirements.

Obvious defects or incorrectly delivered products must be reported in writing as soon as possible, and no later than within 10 days of delivery.

The warranty does not apply if:

  • the consumer has repaired or modified the products themselves

  • products have been used improperly

  • the defect was caused by government regulations regarding the materials used

Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care when accepting and executing orders.

Delivery will be made to the address provided by the consumer.

Orders will be executed no later than within 30 days, unless a different delivery period has been agreed.

If delivery is not possible, the entrepreneur will attempt to offer a replacement product.

The risk of damage or loss remains with the entrepreneur until delivery.

Article 12 – Continuing Performance Contracts: Duration, Termination, and Renewal

The consumer may terminate contracts of indefinite duration at any time with a notice period of no more than one month.

Fixed-term contracts may be terminated at the end of the term with a notice period of no more than one month.

Automatic renewals are only permitted under certain statutory conditions.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days.

The consumer is obliged to report errors in payment details immediately.

In the event of non-payment, the entrepreneur may charge reasonable costs.

Article 14 – Complaints Procedure

Complaints regarding product defects must be submitted as soon as possible, and no later than within 10 days of delivery.

The entrepreneur will respond to complaints within 14 days.

If a complaint cannot be resolved amicably, a dispute arises.

Article 15 – Disputes

These General Terms and Conditions are governed by Swiss law.

All disputes shall be settled in accordance with Swiss law.

Article 16 – CESOP

Due to the measures introduced in 2024 in connection with the amendment to the VAT Act 1968 (Implementation Act for the Payment Service Provider Directive) and the introduction of the Central Electronic System of Payment Information (CESOP), payment service providers may record transaction data in the European CESOP system.